Last Updated: September, 2026

At Panduranga Silks, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, browse our products, place an order, contact us, or use any services provided through our website.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and how we protect your information.

By accessing or using the Panduranga Silks website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• PIN code, city and state
• Order and purchase details
• Payment-related information required to process your transaction
• Information you provide when contacting our customer support
• Information provided through WhatsApp or other communication channels when you contact us
• Website usage and browsing information

We only collect information that is reasonably required to provide our products and services, process orders, communicate with customers and improve our website experience.

2. How We Use Your Information

Panduranga Silks may use the information collected to:

• Process and deliver your orders
• Confirm and update order details
• Contact you regarding your purchase
• Provide customer support
• Handle returns, exchanges and other order-related requests
• Process payments through applicable payment service providers
• Improve our website, products and customer experience
• Respond to enquiries submitted through our website or communication channels
• Send order-related notifications
• Send promotional offers, product updates and marketing communications where permitted
• Prevent fraudulent or unauthorized transactions
• Comply with applicable legal and regulatory requirements

Your information is used primarily to provide and improve the services you request from Panduranga Silks.

3. Payment Information

Payments made through our website may be processed through third-party payment gateways or payment service providers.

Panduranga Silks does not intend to store complete debit card, credit card, UPI or other sensitive payment credentials on its own servers when such information is processed directly by the applicable payment provider.

Payment information may be handled according to the privacy and security policies of the relevant payment service provider.

4. Sharing of Information

Panduranga Silks does not sell or rent your personal information to third parties for their independent marketing purposes.

We may share necessary information with trusted third parties when required to provide our services, including:

• Payment gateway and payment service providers
• Courier and logistics partners
• Website hosting and technical service providers
• Website analytics and technology service providers
• Customer support or communication service providers
• Other service providers who assist us in operating our ecommerce business

These parties may receive only the information reasonably required to perform their respective services.

We may also disclose information where required by applicable law, legal proceedings, court orders, government authorities or to protect the rights, property and security of Panduranga Silks, our customers or others.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand how visitors use our website
• Improve website functionality
• Measure website performance
• Provide relevant advertising or marketing where applicable

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Website Analytics and Advertising

Panduranga Silks may use analytics, advertising and marketing technologies provided by third-party platforms to understand website traffic, measure campaigns, improve our services and show relevant advertisements.

These services may collect information such as browser type, device information, pages visited, approximate location information, interactions with the website and other usage information according to their respective policies.

Third-party platforms may use cookies or similar technologies for these purposes.

7. WhatsApp and Customer Communications

If you contact Panduranga Silks through WhatsApp, telephone, email or other communication channels, we may use the information you provide to respond to your enquiry, assist with product selection, process an order or provide customer support.

If you voluntarily provide your mobile number or other contact information, we may use it for communication related to your enquiry or order.

Where applicable, promotional communications will be sent in accordance with applicable requirements and your communication preferences.

8. Marketing Communications

If you have opted in to receive promotional communications from Panduranga Silks, we may send information about:

• New saree collections
• Special offers
• Product launches
• Sales and promotions
• Other relevant updates

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.

Please note that even after opting out of promotional messages, we may still contact you regarding active orders, payments, deliveries, returns, exchanges or other necessary service-related matters.

9. Data Security

Panduranga Silks takes reasonable measures to protect the personal information entrusted to us against unauthorized access, misuse, alteration, disclosure or loss.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and maintaining records of transactions
• Providing customer support
• Handling returns and exchanges
• Maintaining business and accounting records
• Resolving disputes
• Preventing fraud or misuse
• Meeting applicable legal, tax and regulatory requirements

When information is no longer required, it may be securely deleted, anonymized or otherwise handled in accordance with applicable requirements.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services or other external services.

If you follow a link to a third-party website, that website will have its own privacy practices and policies.

Panduranga Silks is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

12. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or collect personal information from children for the purpose of independently providing products or services to them.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

13. Your Information and Requests

Depending on applicable law, you may contact us regarding your personal information and request appropriate assistance relating to your information.

You may contact Panduranga Silks regarding:

• Questions about the personal information we hold
• Correction of inaccurate information
• Requests relating to your personal information
• Withdrawal of marketing communication preferences
• Privacy-related concerns or complaints

We may need to verify your identity before processing certain requests to help protect your information.

14. Changes to This Privacy Policy

Panduranga Silks may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices or applicable requirements.

When we make changes, the updated policy will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically for the latest information about our privacy practices.

15. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way Panduranga Silks handles your information, please contact us:

Panduranga Silks

Email: pandurangasareesretail@gmail.com
Phone / WhatsApp: +91 81483 42728
Address: 133, 134, Vasagasalai Street,
Salem, Tamil Nadu – 636001, India

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate period.

By using the Panduranga Silks website, you acknowledge that you have read and understood this Privacy Policy.